Minyoung C.’s Reviews of Raffaello Network & more

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Designer Clothes

2/7/17

Don't buy anything from this website. Two business days is just bull $#*!. I was waiting more than that time and asked them if you don't have stock, then i will cancel my order. Then they just cancel my order without my confirmation. The worst online shopping site ever. Don't buy anything. You might have to wait at least one month or a year.

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Maxime G. – Raffaello Network Rep Over a year old

Dear Minyoung, I am sorry for what happened to you. My colleagues should have asked you if you really wanted to cancel before canceling your order.
I always tell the customers they have to wait roughly one week to receive their order.
As we mention in the confirmation email, we are intermediaries between luxury boutiques in Italy and customers all over the world. Therefore, when a customer places an order online, some of the
Products may need to be backordered to boutiques we collaborate with. This process takes about
2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop). The delivery then takes 1 to 3 days according to the customer’s location.