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Very bad customer service, I sent a cancelation request 3 times on different dates before my flight departure from Taipei to Shanghai bc of the CoronaVirus outbreak. They never bothered to reply, so I wasn't able to cancel my flight before the take off, and now they refuse to help me with a refund. Their explanation was they had too many coronavirus related cases, so didn't have time to get back to me. I just can't justify their terrible customer service, and will never book with them again.
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I bought ticket with insurance and I broke my leg, i have dr reports everything and I applied...
I bought two tickets and travel insurance in November for a trip in April through Travelgenio. My...
Thank you for contacting us. Please send us an e-mail to customer.service@travelgenio.com with your reference, clearly stating whether you wish to cancel the whole booking or just a part of it, and one of our agents will get back to you as soon as possible to indicate the airline’s conditions for the fare in this regard. Thank you