Minna H.

I have been trying to resolve an issue on an order I placed with yourselves over 2 weeks ago.
Order ref *******273
After receiving the garment, I noticed it does not fit. I contacted your live chat and spoke to Mona who logged a ticket for me. She told me that someone will reply to me within 24 hours. I received an email from Michelle1Bautista, telling me about returns process, not about replacement. I have since then chatted to Henrielyn, who asked me to check the measurements of the garment in question against your product description. She asked me to email the information over to her. I did this on 17th Januar 2019 at 12.02pm Uk time. The garment is 2inches smaller than what is on your product description for size 18. As I did not receive any response from her, I started another online chat and it was Mona again. All I get told is to wait 24 hours. Now I am chatting with Iris Mae, who is telling me the same thing. I managed to point out that no one has told or confirmed to me that your error has been rectified and that a replacement product is being made free of charge.
I pointed out to all 3 that my wedding is in 2 weeks time and a new wrap is required by end of January latest.
Needless to say, I am very unsatisfied with Jjs House and the way my enquiry has been handeled.
Please let me know asap as to what action will be taken as well as compensation for the stress and time spent