We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Minjae A.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Real Estate

Member since August 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    5

Review Distribution

1 Review by Minjae

8/4/20
I never write complaints nor reviews, but I am very displeased with the customer service. I spoke to Carlos Perez and he basically said he can't give me a refund because my real estate is currently active. Even though, I specifically told him, I have not used HomeSnap Pro+ when I subscribed last year. You guys charged me $499 for the yearly subscription and I demanded that I no longer am interested in this app. My phone number and email has not even been updated on my profile, hence the reason that I have not used this app for almost a year.

Then Carlos says that he can only give me $200 back because I am still an active agent. I emailed you guys right away as soon as I got the charge of $499 and i get a call back couple days later saying that they can not refund me.

Honestly this is terrible customer service and I am very livid about this. I felt as if you guys are just taking people's money even though they want to cancel the subscription right away. I specifically told Carlos I do not use Homesnap nor am I interested in renewing!

I also stated that I wanted to speak to a supervisor and all Carlos kept saying is that I am authorized to give refunds, so he would not transfer me to anyone else. I do not understand the lack of empathy or even trying to mitigate a situation like this. He did not give me other options besides "I can refund you $200 out of the $499 because you are still an active agent". And then he does his pitch on why homesnap pro+ has boosted my google views and all that. This is the reason why I am upset because you can tell that people like Carlos feed off agents like me.

Minjae hasn’t received any votes.

Minjae hasn’t received any thanks yous.

Minjae doesn’t have any fans yet.

Minjae isn’t following anybody yet.

Similar Reviewers on Sitejabber

lorim588
8/12/20

I used Homesnap to advertise a listing. $258.00 ten days later I got another charge for $258.00....

ce110
c e. reviewed Homesnap
8/4/20

Signed up for the Home Pro+ program and was pleased with the social media traction on a listing...