I never write complaints nor reviews, but I am very displeased with the customer service. I spoke to Carlos Perez and he basically said he can't give me a refund because my real estate is currently active. Even though, I specifically told him, I have not used HomeSnap Pro+ when I subscribed last year. You guys charged me $499 for the yearly subscription and I demanded that I no longer am interested in this app. My phone number and email has not even been updated on my profile, hence the reason that I have not used this app for almost a year.
Then Carlos says that he can only give me $200 back because I am still an active agent. I emailed you guys right away as soon as I got the charge of $499 and i get a call back couple days later saying that they can not refund me.
Honestly this is terrible customer service and I am very livid about this. I felt as if you guys are just taking people's money even though they want to cancel the subscription right away. I specifically told Carlos I do not use Homesnap nor am I interested in renewing!
I also stated that I wanted to speak to a supervisor and all Carlos kept saying is that I am authorized to give refunds, so he would not transfer me to anyone else. I do not understand the lack of empathy or even trying to mitigate a situation like this. He did not give me other options besides "I can refund you $200 out of the $499 because you are still an active agent". And then he does his pitch on why homesnap pro+ has boosted my google views and all that. This is the reason why I am upset because you can tell that people like Carlos feed off agents like me.