I bought some pants from them that I didn't like and didn't fit well, so I returned them over a month ago. Apparently, if you return things with the return label that they provide you with, you won't receive a refund. You will receive a gift card. Not a gift card that they mail to you, just a gift card. I chatted with someone and found that out. After I griped, she voided my gift card and is finally processing my refund. They obviously are trying to keep your money at all costs. It's bad enough that they steal $10 to cover the cost of the return, especially when most businesses offer free returns. But then they try to keep your money altogether. What a nightmare!!! I'm never buying anything from this place again!!!!!!!!