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I ordered a personalized recipe folder for my Mother as a Christmas gift on Dec 15 and paid 10$ for express shipping so that I would receive it by Dec 22nd (as stated when I placed my order). When I checked the tracking history on the 22nd, it said the item had just shipped by UPS overnight next day air. It's now the eve of the 23rd and still no package. Unless UPS delivers on Christmas Eve (considering the package really HAS shipped) my mom won't have this gift for Christmas. She is from out of state and only in town till Monday morning. So I guess I pay additional shipping to send the gift to her.(when and if the package ever gets here). AFTER Christmas. Zazzles offices are now closed for the holidays till Tuesday. Nope. I will not order from this company ever again.
Mindy M.'s review of Zazzle earned a Very Helpful vote
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Hello Mindy,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine