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Mindy J.

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Experience: Clothing & Fashion, Shopping

Member since July 2019

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1 Review by Mindy

Ordered a dress, which arrived in 2 1/2 weeks, only to realize it was the wrong size (when I checked the measurements, turns out I'm 4 sizes larger than my usual size!). Since I was on a time crunch for a wedding, I started the process for a return and purchased a new dress. Turns out, they consider all their dresses to be "Made-to-Measure," so I can't return it! So, that means I'm out $150. Don't shop here. It's a scam.
LightInTheBox F. – LightInTheBox Rep
Dear customer,

We sincerely apologize for the problem. As for your case, could you please firstly advise us with your Order Number?

Please also tell us more details about your problem. We will check what caused the problem and then find a proper solution to fix it up. We promise to take full responsibility once we confirm our problem. Please don't be worried.

Thank you for your understanding and cooperation in advance.

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