Mindy A.

I placed an order with shutterfly, while working on project I had noticed a promo going on that stated free shipping on $39 or more, so I decided to add a few more things to my cart to receive free shipping. Everything upon check out my order had some to $84 but after applying the promo code my total came to $59. Shortly after I received an email receipt that said my order was $84. Assuming they made a mistake I emailed them hoping to clear things up. The state there was no promo for $39 free shipping and that it was $70 which I was short of. Luckily I still had the page one on my computer with my order and promo code I was able to take a screen shot and email it back to them, to which they did not reply twice. As well when I checked my credit card they had charged me $110. They do not have a contact number to phone so I had to go through my credit card company to get the number and they assured me that they would back me on this dispute but I should try and contact them once more. After sitting on hold for 25 minutes and I was greeted by an extremely rude worker who defended the charges and only said she would look into cancelling my order after I had stated I had been in contact with my cc company and they would be in contact with them next. I did end up having my order cancelled. I would like to say buyer beware as this company is not at all up front and their customer service is terrible.