Millicent M.

The service is quick and friendly. However, the shirts received are not retail quality. The are promotional weight and the imprint on one of the shirts is not only disproportionally big, it is not flashed so the shirt color (navy) comes through the white imprint. I would not have paid what I paid for the two shirts I bought. They are not something you buy, but something you get as a give-away at an event. A bit disappointing.

I had been an Ipsy customer for years. Last year I cancelled because they kept giving me tracking numbers that were bogus... and giving me the runaround. However, they charged my card religiously every month. In the end, I cancelled. I gave them a one year break. This year I came back. The first month back, I am met again with tracking information that shows no activity. I am still waiting for the October shipment, 56 days later. November's shipment has not arrived either. I keep getting copy/paste emails about how the agent is "personally" tracking my orders to make sure I receive them. There is no tracking! They haven't shipped. In addition, I ordered additional items that are now not available. At this point I will have to make a claim with my credit card company and have them sort it our with Ipsy. I am definitely cancelling my membership and will NEVER recommend them. They do not have a competitive advantage anymore as there are other subscription box companies that offer equal and better quality products with superior customer service. There is no reason to be an Ipsy member ever again.

I recently ordered several items online. A copper tea kettle arrived scratched. It was poorly packed. A suede file storage arrived with a gash and a wood storage table arrived with the top mangled. When I called they asked to send an email. I sent the email. They reply back with a form email asking me to put the items back in the box and ship to them. I don't appreciate a store asking me to fix their mistakes. I ordered online for my convenience, not theirs. I asked for a discount for two of the items and they said they don't give discounts on damaged items, that I could take them or leave them. I very strongly advise you not to order from TJ Maxx. The quality of the products is poor and the customer service in worse.