I prefer online shopping due to my busy schedule. I did a lot of online transaction with different online shops and thank God I was never scammed yet some are kinda disappointing especially when the courier doesn't care about the item they are handling. But dealing with LAZADA is really dreadful. I ordered a nikon camera which is on sale and paid it right away using my sister's card since i don't have visa or mastercard. They immediately called me and thanking me for my purchase and send me an email as well. After a while another CSR called me and informed me that my order is confirmed however, it will take like 3-4 weeks to be delivered since the item is still in Hong Kong and upon my affirmation, they will place the order there so it could be deliver in 3 to 4 weeks. They were nice and i wasn't on a hurry so I said YES and proceed with my order. Then I received again an email thanking me again for purchase and consideration etc. After 1 week I tried to follow up my order, just hoping to see the status via tracking online and what surprised me was a note saying: "Your item has been completed and it is no longer active in our system". So i was really shocked and I called their hotline. A CSR told me that their system "rejected" my order. REJECTED, that was the term he used so I asked him HOW and WHY. He cannot even give me an answer. WTF! He just told me that it is their technical system's way, again WTF! I asked him why nobody informed me earlier, no one called or even send an email. I was like a stupid one waiting for nothing that if I didn't track my order I will never know anything.
The fact that they REJECTED my order?!?! It was their Technical System that they couldn't even explain and yet they are very fast in collecting payment.
Recommendation: definitely NO
Will try to order from LAZADA again: HELL NO, NEVER!
Rating: I couldn't even give them 1 star
Remarks: Very poor customer service and foolish CSRs. Technical System is very terrible. This shop should be closed! $#@!