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Miller C.

1 Level 1 Contributor
  • 3 Reviews
  • 9 Helpful Votes
  • 1 Thank You

Experience: Autos & Vehicles, Business, Home & Garden

Member since September 2017

  • Reviews

    3

  • First Review

    1

  • Thank Yous

    1

  • Fans

    0

  • Profile Views

    178

Review Distribution

3 Reviews by Miller

5/12/21

My office assistant mistakenly ordered from TRUCKiD, although we have a company rule to avoid CARiD since 2017.

I spent much of today hunting down product that not only was not shipped, but which a week after the order they still cannot even estimate shipping time. This is for an item they claimed to have "IN STOCK."

Truth bomb: TRUCKiD stocks nothing. They direct ship from their vendors, as does CARiD (one and the same). They lie and tell you it's in stock, but it's really what the website at their supplier shows. They cannot verify ANYTHING, and if you're hoping for a decent turnaround, or decent customer service, or even just to be treated like a decent human being, you're in the wrong place.

Reference CARiD reviews for more info on the same people. More ONE STAR REVIEWS than any other level.

Today, I was hung up on by two different agents, one a manager, for a grand total of wasted time well over an hour. The price point might seem attractive. But it's not at all worth it.

Tip for consumers:
Don't waste a week of waiting, hours of time being rudely lied to on the phone, and worst of all, the trust of whoever depends on you to get the right parts in a reasonable time, just to conceivably save a few bucks from these guys. You won't.

They have more ONE STAR reviews than any other rating. This is for a reason.

Products used:
Splined wheel studs.

Service
Value
Shipping
Returns
Quality
10/20/17

The site weldingsupply.com, and its affiliate weldwarehouse.com, regularly and knowingly employ bait-and-switch deceptive practices in pricing and availability.

After ordering some products from their website at competitive prices, and noting specifically in the order to "please call or email to confirm item availability and ship date," leaving the appropriate contact info. Instead, a day later, all I receive is a form email with the subject "Price Has Changed Order #****** Hold -- Please Reply!" The message goes on to highlight the fine print of the order terms, which does indicate that prices may change before shipping. The new prices given were as much as 50% higher. Finally, the message ends with an implied threat: "Thank you in advance for not reporting to third parties that you ordered subject to other terms, or we did not honor our required actual terms. You are personally liable for statements you make that are not true."

All of this in a form email smacked of a standard "bait and switch" modus operandi, so I called to clarify. Additionally, I checked the website for those items again, which were still listed at the deceptively (and falsely) low prices. On the phone, multiple representatives were very nonchalant about the pricing issue, even when I pointed out the low price still being advertised on the website, and my suspicion that this is not unintentional; their reaction also suggested the same. Although I was told the website takes a day to update, it is now days later, and the false prices are still posted.

Finally, the items were all listed as "in stock," though the representatives both confirmed that they never stock these items.

Do not waste your time with internet scammers like weldingsupply.com, or their affiliate weldwarehouse.com. I don't trust them as far as I can throw them, and like Ed Rooney, I really shouldn't be throwing anybody, anyway.

Tip for consumers:
Verify, and don't depend on them if time or money is critical.

Service
Value
Shipping
9/19/17

Spent over twenty minutes on hold to confirm stock of a particular item, and ensure it would ship the next day. Five days later it has not shipped, and an email is sent announcing rescheduled shipment tomorrow (still hasn't shipped six days after order). Phone call to follow up included over half an hour of hold time, and ultimately the discovery that the stock nearest me has sold out just as I was on hold. Partial stock was on the opposite coast, but they would make no shipping accommodations to correct their mistake.

I will never put my business reputation on the line by relying on anything from this supplier, not to mention waste so much time on hold waiting for such incompetent and rude customer service. (ref: Shenyr and Rekha)

Tip for consumers:
Keep looking, swipe left.

Service
Value
Shipping
Returns
caridc
Carid C. – CARiD Rep

Dear Miller,
I would like to apologize for this inconvenience. We will do our very best to find a resolution to this issue. Please check your personal messages and get back to us at your convenience.

Sincerely,
Consumer Relations Team at CARID.com

Miller Has Earned 9 Votes

Miller C.'s review of truckid.com earned a Very Helpful vote

Miller C.'s review of WeldingSupply earned 5 Very Helpful votes

Miller C.'s review of CARiD earned 3 Very Helpful votes

Miller Has Received 1 Thank You

primlap
Primla P. thanked you for your review of WeldingSupply

“Thanks, seemed to good to be true. Not going down this road”

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