They are crooks and this is a complete scam. The bras I ordered for like training bras (I'm a 34D). I emailed them asking for return instructions and they refuse to provide them. They want me to measure the bras, take pictures of the tags and say I have to have proof of the package they shipped the bras in. Mind you, the packaging is long gone in the trash. If you have my damn order number attached to my name, address and email, why do I have to jump through all these stupid hoops? I'm disputing it with my bank.