Miles S.

Firstly the only reason I'm able to leave this review is because I realised that they only direct customers to this page of they selected they had a good experience. So they are deliberately di eating negative reviews to a different page to stop them going public. A bit underhand and reflective of my experience with pricing.

Our shower was making sound so called out plumber. Said he'd be between 13:00-17:30. He arrived at 17:30 so diagnosed and said shower dead and needed new one but due to time would have to come back so on that call got charged first hour rate at £79+VAT plus cartridge for temp fix. Fine. But upon return to fit was charged for showr and another hour at first hour rate rather than the subsequent hour rate at £39+VAT
I get it was another day but if say he'd arrived at 13:00 had have diagnosed, got shower locally and fitted within 2hours and therefore ratevhourly cost cheaper.

When I outlined this to them on the phone attitude basically was 'tough'no attempt to help or see point of view

The plumber himself was friendly and polite and did a good job but not impressed with plumb force as a whole.