After reading other reviews and seeing that the same thing happened to me I decided to post a review and a possible suspicion. I ordered three items around 150 or so Canadian collars months ago; I was wondering where it was so I emailed them. They said it appeared my items were lost and they would reorder them and send it with the possible fastest shipping for free. I said sure, well another month and a half goes by and I hear nothing. I get an email this morning saying my account will be refunded as the items were lost. Again!? And why didn't you bother telling me that. Hopefully I get the refund... seems like they take our money, use it, then skate by with mailing people damaged goods, doesn't match the picture, only 2 out of 9 items etc, to refund our money with no viable explanation months later. Ponzi scheme anyone?!