mik z.

After returning the mail-in impression kit, I was charged without authorization for the wrong product in the amount of $1950. I called to inform them of the mistake, and was promised a reversal of the authorized charges. The next day I called back only to find out that the refund was never processed – I was lied to by the previous agent. This 2nd agent said she revered the charges and processed the refund, and even sent me an email confirmation. 10 days later I still hadn't received the refund. I called back and was told by a 3rd agent that the refund was processed and to wait a bit longer. Later that day, that 3rd agent emailed me an apology and said, in fact, the refund STILL had not been processed, and that she processed it on that day. I called back and asked to speak to a supervisor to explain how it is possible that I could be lied to on 3 separate occasions about such a simple transaction. I got hung up on, hassled, and put on hold for an hour, only to talk to someone else who was also clearly in a foreign call center and couldn't make decisions. It is clear that SDC's call centers are designed to run you in circles and frustrate your attempts to rectify issues. They lied to me multiple times and unethically held onto an unauthorized charge of $1950 for 2 weeks, and only refunded my money after multiple phone calls, emails, and long hold times. I believe these "mistakes" were purposeful.

I urge you, do not trust this company with your dental health.