Mikhail B.

I was trying to buy two pairs of shoes. Used my debit card and it did not go through. Had to call the 800 (or 866) number. Placed the order over the phone. Everything seems to be fine. Next day since I saw no money coming out of my account, I called and was told that they have some kind of security thing going on and someone should have called me with questions but nobody did. OK. I provided all of the information. An hour later got an email that the payment could not be processed. Called back at 1.45-2pm EST on 11/22 and talked o the meanest lady who said that I'm not giving her correct billing address.?!?!?! There could not be any other billing address for this card! She was totally rud and said she was going to hang up on me and erase the history of this call!?!?! What in the world is this? Called back. Another rep was more accomidating but she did not know what was going on. I asked for the manager. She said that lady who took my order over the phone assumed the delivery address and billing address was the same?!?!? Really? I gave her correct information 2-3 times. She ran the card and said that while it is not approved yet, it should be fine. I went to the bank to make sure the money area there (and they were there). The branch manager could not see a reason why it could not have been denied. I went back to the office to just receive another email stating the payment was not approve again!?!?!?!?!? Called back., Manager sent me to the billing department. They took the card off and input the same card again. Now I have to wait and see if it is going to go through again. It was the most frustrating experience of 30 years. I have placed lots of orders in the USA and Europe and never had a problem! You guys need to train your stuff so that they know how to do their job! If it not fixed this time - forget about Zappos.