Mike W.

Don't get sucked in by what seem to be great deals, especially on big ticket items. You're taking a huge chance that nothing will go wrong. If you think this is Amazon, where corporate power can be leveraged to make things right, or the marketplace will do the right thing for their customer... YOU'RE WRONG!

Long story short. I purchased a chair in Mid Feb. It wasn't up to snuff. I tried to contact the seller through Bonanza, NO DICE. Bonanza directed me to contact PayPal to leverage the seller to return the product. Seller never provided return shipping which I had to pay, all $260 of it. I got a refund for the product itself... eventually, but as of now (July) i"m still waiting on the seller to reimburse my $260 shipping cost to return a $360 chair. Just received an email from Bonanza, who's done nothing but deflect me to PayPal and my Credit card company to recover costs, which states my case is closed and they refuse or are unable to told the seller to their agreement to pay return shipping.

Cannot say how disappointed I am with their lack of customer service. They've washed their hands of any responsibility since EMAIL ONE!