Mike S.

I ordered a costly over the range microwave from Lowes.ca, the item showed 22 pieces in stock and a delivery date of 1 week to the Kanata store. I called the appliance department at the Kanata store to confirm stock and was told that they were in stock at a Lowes warehouse in the Toronto area and it should be 1 week to get it on a regular truck to the Kanata store for pickup. Fast forward 1 month, a few unanswered emails and no call backs from messages left and my microwave arrived at the store. Ok, fine, their busy, I get it, but the total lack of communication is offensive and to add insult when I went to the Kanata store to pickup, I had to wait over 40 minutes for the kid to find it in the back of the store. The customer service counter kid couldn't remember what person she asked to pull the stock, and couldn't speed up the process after 30 minutes of waiting when I asked, there were more staff in the half empty store than customers but still had to wait too long, no one there cares! Never again!