Mike S.

I bought a few items from the RYE NY location on Purchase St. I left the store and when I got home I realized that the shirts were the wrong size. I called the store a few minutes before they closed and told them that I can be there in a couple of minutes for exchange. I mentioned that I had a very important meeting in the morning and was traveling and could not get there at 10am the next morning due to my schedule. The salesperson said he could not help me because they were closing in a couple of minutes. I asked to speak to the Manager. When Luis the manager came to the phone he also said he could not help and to return the following day. I told him that I will come back the next day only to return the items I purchased due to their lack of empathy towards a customers needs. His reply was repulsive. He said" ya see now sir... THAT'S A THREAT! You ARE THREATENING ME." I can not believe his response to me. Rye seems to be a very nice neighborhood... These two guys working in there are not the type of people I would expect to work at your store. Rude after the sale PERIOD. And visible tattoos on the hands are unwelcoming. What are your on boarding procedures at Jos. A Bank? Oh wait... You have none. I will never do business at any location. The customer is the most valuable asset and you failed miserably to help my situation that could have been very easily taken care of with a more sophisticated salesperson.