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Mike S.

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Member since February 2019

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1 Review by Mike


I needed a watch part and contacted Esslinger.com by email (no phone) to see if it was available. Several days later I received a response that it was an out of stock item and they ask to confirm the piece I was looking for. I sent the model of the watch and several pictures. A few days later I was given the part number, told it would take two to three weeks and to pay in advance. No problem paying in advance but the part number didn't work so I emailed back for help. It's been several days since that request an no response from Esslinger. My question is how do you get business when you are an online retailer and you don't respond to customers in a timely manner? I tried another online merchant and received a follow up phone call within hours but they didn't have the part but gave me Seikos number and I had the the part ordered in just a few minutes. I guess they were not interested enough in my business so I decided to take it elsewhere. As a hobby I buy and sell watches and do some repair work and intended to use them as a source for parts. Not anymore.

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