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I ordered a set of tires/wheels 1200 bucks. They didnt update order progress. 1st rep. Lied and said the items would be shipped within two days. 5 days later receive email that my order would be delayed another two weeks. 2nd rep. Refused to cancel the order and provide refund, which is illegal (even in NJ). Filed a merchant dispute with my bank to get my money back in 10-30 days.
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Mike,
I am sorry to know that you had to file a dispute to get the situation resolved. I kindly ask you to email me at alison.rh@carid.com and specify your order number. I would like to reassure you that I will speed up the process and offer a compensation to you.
Look forward to hearing from you as soon as possible.
Thank you in advance!
Sincerely,
Consumer Relations Team at CARID.com