mike n.

On March 3,2017, I booked a ticket for my friend to fly from Vietnam to Los Angeles. By mistake I entered my last name instead of my friend last name in traveler information. Two days later, my friend informed that his last name was wrong.
I called Orbitz to correct the last name of my friend in information, but they denied and asked me to cancel and book another one, even thought all other information like birthday, first name, middle name, passport number, passport expiration date all correct. The canceling costed me $230 ($100 penalty, and $130 for adding to new ticket cost).
Orbitz has made money by a minor mistake of its customer. Shame for Orbitz. I will never use Orbitz service anymore.
Boycott Orbitz forever!