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Mike M.

Texas, United States

Contributor Level

Total Points
80

1 Review by Mike

  • Bicycle-Engines

11/24/20

I contacted bicycle engine and let them know that the bicycle they sent me was definitely defective and had a hole in the gas tank and wanted to exchange it they wanted pictures I sent them dozens of pictures and a video of smoke coming from the fuel tank still nothing but a run around then when I mentioned I might be able to fix it they gave me a little discount so I can try to get it fixed not even the right way it's brand new shouldn't have any leaks anyway you have been warned beware support will do nothing but give you a parcel refund

Tip for consumers:
That this company don't honor there Warranties at all even if it's brand new and never used they will be more worried about the shipping than doing the right thing I know I'm disabled and they wouldn't even take care of a disabled person

Products used:
I purchased a motorized bicycle frame with built in gas tank and gas tank has a hole in it never even had gas in it seen a video prior to receiving it and someone was just giving a heads up to everyone who purchases one of them to check for bad welds leaks sure enough called bicycle engine just got a run around tell I told the Receptionist I would try to fix it myself with gas tank sealer like race cars do she gave me a parcel refund witch will pay for the sealer kit and someone that knows how to use it so beware purchasing anything from this company

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