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1 Review by mike

Williams-Sonoma

Williams-Sonoma

12/16/17

I ordered a coffee maker on December 11 and it said the delivery date was estimated at December 14. I could have purchased the same brewer from Amazon and other sites but WS had the best delivery date and we needed it asap due to our coffee maker breaking.

On December 15th I called to inquire where was my order. The ONLY thing their rep could tell me was that the new estimated delivery date is December 20th!!!!!!! That is one week later. She said it was "in process" which is the same thing their website said and she could not confirm if it was even shipped yet. She couldn't even tell me if I cancelled the order if it would be cancelled. I understand it is the holidays and that the original date was estimated. But waiting AT LEAST a week beyond the promised date is terrible service and frankly, illegal as it is bait and switch by their advertising a false delivery date to help get business over your competitors. A good company who has customers in mind would have, at a minimum, notified me of the delay.customer service.

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