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Mike K.

  • 1 Review
  • 1 Helpful Vote
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Experience: Business

Member since April 2021

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1 Review by Mike

4/16/21

Shiply had no control over the chosen company and when my vehicle arrived damaged, they made that clear. They did not offer to refund me the portion of the funds paid directly to them which says a lot about company character and integrity. My Range Rover Evoque was delivered by a company called WHC Courier and delivered by its co-owner Yan Dean Whittaker. Mr. Whittaker likes to give the impression that he's running a high end company with a multitude of select drivers and transport vehicles. All I can say is he is the one that ended up delivering my two vehicles, taking two separate trips using a single vehicle trailer. On arrival to me, the noticeable damage was pointed out, along with the fact that the bonnet was opened. Mr. Whittaker acted surprised and showed a self made video from his phone of the vehicle prior to delivery and stated that he being the owner of the company would pay for any damage and that the reason the bonnet was opened was because he had to jump start the vehicle. At this point he also claimed that he had not seen the damage prior. The thing is the damage does NOT appear in the video taken by Mr. Whittaker and after a dozen plus conversations, he contradicts himself in writing to say that he saw the damage prior to transport. I've turned the matter over to police, but after looking into the matter have informed me that it's a civil matter. Shiply was provided all of this narrative in much greater detail and I still haven't received an offer of reimbursement from them. They're saying that Mr. Whittaker provided proof of insurance and that they can't understand why he's refusing to provide his insurance details if he still has it. The damage extends from the front bumper rim and completely down the passenger side to the rear tire. Given the owner's unbelievable unprofessional behaviour towards myself and the shipping company's staff where he picked up my vehicle, it's hard to believe he's the face of any public facing business. Luckily, l have great insurance but don't really appreciate having to pay the excess. Am sure that I will be filing a civil suit shortly.

Tip for consumers:
Read the small print, they’re only agents and in my case stated that they have no affiliation with the performance of the service provider.

Products used:
Shipping services. Used to transport my vehicles from North Wembley warehouse to my home in Kent.

Service
Value
Shipping
Returns
Quality

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