Was a faithful and repeat customer of Zoro. Then last month, needing to return an item that I believe to be incorrect, I became all too familiar with Zoro's deliberate foot dragging process in issuing a return refund. After returning the item per their instructions, I waited over 2 weeks and received no return acknowledgement. So called - was informed they had not received the return, and I should take that up with the carrier. I contacted the carrier who provided me with the proof of delivery which had occurred weeks prior. I again called Zoro with this information - they then acknowledged they indeed had received the return weeks prior - but now they would need 2 more weeks to process the same. I insisted that was unfair as they already had it more than 2 weeks. So after some supervision at Customer Service got involved they agreed they would a issue return refund immediately. Well all they did immediately was send me an email saying they had issued a refund, but no transaction record of such reach my credit card provider. I call again - now they said it would take 7 to 10 more business days for the refund to be processed - and that delay was due to my bank - WHAT? I am still not in receipt of a refund, as Zoro hangs onto my funds via excuse after excuse as to the delay. Going forward I will chose to due business with more customer oriented companies than Zoro.