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Mike J.

Contributor Level

Total Points
168

2 Reviews by Mike

  • Zoro

7/12/18

Was a faithful and repeat customer of Zoro. Then last month, needing to return an item that I believe to be incorrect, I became all too familiar with Zoro's deliberate foot dragging process in issuing a return refund. After returning the item per their instructions, I waited over 2 weeks and received no return acknowledgement. So called - was informed they had not received the return, and I should take that up with the carrier. I contacted the carrier who provided me with the proof of delivery which had occurred weeks prior. I again called Zoro with this information - they then acknowledged they indeed had received the return weeks prior - but now they would need 2 more weeks to process the same. I insisted that was unfair as they already had it more than 2 weeks. So after some supervision at Customer Service got involved they agreed they would a issue return refund immediately. Well all they did immediately was send me an email saying they had issued a refund, but no transaction record of such reach my credit card provider. I call again - now they said it would take 7 to 10 more business days for the refund to be processed - and that delay was due to my bank - WHAT? I am still not in receipt of a refund, as Zoro hangs onto my funds via excuse after excuse as to the delay. Going forward I will chose to due business with more customer oriented companies than Zoro.

  • CARiD

8/27/15

Ordered mirror fr jeep per description on CARiD website. Firstly, order was delayed even though payment was taken immediately. When I finally recieved the mirror it was not as listed. Requested return authorization via the CARiD website - not received. Requested return authorization via telephone - Customer Service reps says they get back to me next week. WTH? This is the worst customer service in the industry. Seems to me like they are living on the float of customers money. Delaying shipping and delay returns while sitting on the money. Something is terribly wrong here!

Mike Has Earned 8 Votes

Mike J.'s review of CARiD earned 3 Very Helpful votes

Mike J.'s review of Zoro earned 5 Very Helpful votes

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Robert B. reviewed Zoro
3/22/24

Waiting 3 weeks just to have the part to the shipper, no explanation as to why the delay. Do not...

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Mike g. reviewed Zoro
3/21/24

Don't use these guys. They won't issue a replacement without receiving the order back if you have...