After placing an order for foam filters & Biohome biological filter media, the "one man operation" was more than willing to accept payment for products, that was sent by U.S. P.S. Priority Mail, for which I was charged over $10. As usual the post office never delivered my package, The owner of the company never responded to my E-Mails, when I called, the owner said it was not his problem, someone stole the package, But was more than willing to do the order again, about $20. & charge me $45.00 for ups 3 day shipping? If your in the tropical fish, Marine, or Pond Hobby save your money, use Volcanic rock (readily available & cheaper at garden supplies). The only thing this company(Individual0 is interested in, is making money, could care less about customer service, Save your money go to Ebay or Amazon