Mike H.

I financed my home in 2006 with Chase Bank and I never had a problem with them so I opened a personal and business checking account as well as two credit cards. Everything was as expected until this year when I decided to refinance our home. I made an application with Chase to refi and after 30 days John Gay, their home mortgage expert, advised me that he could not refi our home. I have never been late on a payment. Never bounce the check. Possess an excellent credit score. I feel as if they are biased against us as we are a same-sex married couple. I contacted Quicken Loans Rocket Mortgage the same day and closed successfully within two weeks. I moved my business checking to another bank due to the dissatisfaction and closed business checking account. Chase continues to hold that account open as there is a reoccurring monthly charge that Chase nor I can identify and now they're charging me late fees, overdraft fees, other fees, and refuses to close the account. What do I need to do to close the Chase account permanently? One by one I am slowly removing all of my accounts from this Bank and fear for the worst outcome. Chase Banks is extremely unprofessional in the way they manage their accounts.