Mike G.

Our mortgage counselor was rude to us from the first second. Fine, I can get over it. But the misinformation during every step of the process is beyond frustrating. He has absolutely no idea how to answer any question we've had along the way. The amount we were approved for prior to anything being submitted to the underwriter was twice our actual approval amount. Along the way his rudeness permeated every single interaction with me or my husband. Despite all of this I submitted every single document requested within minutes to hours after the request. I'd go so far as to say that I did this on my own. Our "counselor" was nothing more than a gatherer if documents to give to an underwriter. I paid fee after fee. I was told that I'd have "no closing costs" but "cash at closing" was estimated to be $6k then $5k then $4k but $3k should be enough... I'm not exaggerating. Then I asked for an approximate figure and was told "It'll be lower than what we discussed." So, will it be lower than $6k? $5k? I have no idea. I just keep hoping every day that we'll (1) actually get a closing date and (2) have the funds we need. It's a mystery at this point. This man is beyond useless at his job. Do not go through * at NACA. In fact, if you have ANY option besides NACA, go with that.

*Personal information redacted by admin