Good site for professional video kit. They sell genuine & legit UK spec goods and have a physical presence in a warehouse in Hertfordshire that you can visit and trial various bits of gear. In other words, they don't just hide behind the website. I've bought twice from them and so far I'm very happy. Their prices, while competitive, aren't necessarily the cheapest you'll find online, but you pay slightly more for a dependable interlocutor.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14004494
Sincerely,
LightInTheBox Customer Service