Ordered oct 2, but was informed after a week and contacting them, that my order was delayed due to the huge sale. Then received a tracking # (thinking that would make me happy) that was not activated for another 2 days. Heard the hurricane matthew excuse too(if my order was shipped on time it would not have been an issue), but the real kick in the balls was finally receiving it, a purple hoverboard when i ordered white. WTF??? I specifically picked that color for a reason, i didnt check the box marked "what ever you feel like sending". Nobody ever reports here when they are happy, all those nice reviews are from the employees, friends and relatives. I was an actual customer. Shop wisely.