Mike G.

My wife and I recently booked a lonG weekend vacation on the southern Oregon coast through vrbo. We are both in very stressful careers, she as a death investigator and myself in a non profit healthcare setting. It is rare to actually be able to get a break at the same time. Upon realizing we had not received a confirmation email on July 5th, I looked in my spam folder and found it from Vacasa, a property management company that basically subcontracts with Homeaway. Upon viewing the email, I learned the dates were off by a day. Being 12 days away from the start of our few days off I began my efforts to contact Vacasa (I was routed to them from Vrbo) resulting in being placed on hold for over an hour. I was then met with an unprofessional and rude support staff who talked down to me, told me there was nothing that could be done and that it was my fault and she seemed to only get off the phone. Eventually she told me that I might be able to get a voucher for use at a later date within 15 months. I attempted to explain that my wife and I would most likely not be able to get the same days off again in that timeframe and the voucher would be useless. The next morning I again attempted contact someone at both Vrbo/Homeaway and Vacasa but without any satisfactory help and long waits on the phone. I decided to look a little closer at Vacasa and found consistent bad reviews of the company online (Trustpilot and others)as well as over 50 Better Business Bureau complaints. It is amazing to me that a company like Homeaway would tolerate such a sleezy, unprofessionl and possibly criminal company to appear to link with them to steal from unsuspecting consumers like myelf and my wife. It is of little comfort that they offer me a 110% coupon to use even knowing I probably will not be able to do so. I was simply requesting a refund or assistance in locating another similar property for the actual dates we have away from work. So at this time we will cancel our long needed few days off and return to helping others deal with the horrors of a pandemic and tradegies of life but with a valuable lesson learned. To others who may take the time to read this please avoid booking any property associated with Vacasa as property managers for your own good. Please do not take my word alone but read the reviews online and at the BBB.

My wife and I recently booked a lonG weekend vacation on the southern Oregon coast through vrbo. We are both in very stressful careers, she as a death investigator and myself in a non profit healthcare setting. It is rare to actually be able to get a break at the same time. Upon realizing we had not received a confirmation email on July 5th, I looked in my spam folder and found it from Vacasa, a property management company that basically subcontracts with Homeaway. Upon viewing the email, I learned the dates were off by a day. Being 12 days away from the start of our few days off I began my efforts to contact Vacasa (I was routed to them from Vrbo) resulting in being placed on hold for over an hour. I was then met with an unprofessional and rude support staff who talked down to me, told me there was nothing that could be done and that it was my fault and she seemed to only get off the phone. Eventually she told me that I might be able to get a voucher for use at a later date within 15 months. I attempted to explain that my wife and I would most likely not be able to get the same days off again in that timeframe and the voucher would be useless. The next morning I again attempted contact someone at both Vrbo/Homeaway and Vacasa but without any satisfactory help and long waits on the phone. I decided to look a little closer at Vacasa and found consistent bad reviews of the company online (Trustpilot and others)as well as over 50 Better Business Bureau complaints. It is amazing to me that a company like Homeaway would tolerate such a sleezy, unprofessionl and possibly criminal company to appear to link with them to steal from unsuspecting consumers like myelf and my wife. It is of little comfort that they offer me a 110% coupon to use even knowing I probably will not be able to do so. I was simply requesting a refund or assistance in locating another similar property for the actual dates we have away from work. So at this time we will cancel our long needed few days off and return to helping others deal with the horrors of a pandemic and tradegies of life but with a valuable lesson learned. To others who may take the time to read this please avoid booking any property associated with Vacasa as property managers for your own good. Please do not take my word alone but read the reviews online and at the BBB.