Mike f.

We purchased a Panasonic TC - P65VT50 - Plasma TV - 1080p (FullHD) TCP65VT50 advertised for $2878 with free shipping on March 24,2013. The next day a representative named Bob called us to inform us there was an additional "service Fee" of $200 on our product. After asking him what the 'service fee' was for he said it was for shipping. I explained to him his website said free shipping. He proceeded to tell me that no company in the world ships for free and neither do they. While he was on the phone I typed in his compaines webssite address www.bestbuypcs.com and proceeded to check out again to see what the shipping choices were to see if I had somehow made a mistake. Again one of the choices was "Free shipping 14-21 days curbside delivery $0.00". Bob then began to explain that, that choice was dropping the TV on the curb with absolutely no prior notice. He asked me if I thought that was a good idea? Which I explained I didn't have any concerns as its your shipping policy and if you want to drop a three thousand dollar brand new TV at my curb with no notice I didn't mind since I'm protected by my credit card company. He then told me shipping was $200.00 if I wanted the TV. We went round and round and he went back and forth either claiming they don't offer free shipping that nobody in the world offers free shipping, or kept trying to say they would ship it for free and just leave it in front of house. Everytime I said fine just do that, he would go back to saying he had to charge me $200 for shipping. We refused to pay $200 for free shipping. He hung up. We called back and cancelled the order. Reading other reviews this is apparently the game they play as it's been reported by many others a description matching our experience.