I've made 3 major purchases from Sweetwater.com now. Products have consistently arrived top of the line. As advertised, shipping and packing are the best in the business.
I've had several conversations with Staff at Sweetwater.com concerning my purchases. The response, customer service, and level of professionalism with these folks is 2nd to none.
I'd personally rate them a 6 out of 5 stars. They continue to amaze.
Highly recommended PM or write me for details on my experiences with them on 2 guitar and 1 amp purchase. Best Music Company I've Ever dealt with online, or in person.