Mike F.

I am not often moved to make a fuss but I find myself in a chain reaction of increasing disappointment and despair.
We did a family shop online on Friday 16 July, nothing unusual there. However a portion of the shop included items for a vegan consumer…. Not always the easiest of tasks.
Imagine my surprise then when I notice an email from Sainsbury's telling me that a vegan ready meal I had purchased actually contained milk, beef and pork…. Not very vegan at all.
I wanted to raise my concern and disappointment to this so I replied to the email and waited several days for some sort of reaction.
There was none so this raised my level of displeasure.
I looked at the email again and decided it was not an address that would be monitored…. Another notch of annoyance…. In this day and age who would send out quite an important email that you cannot reply to?
So I go to google and find a customer services email address…. I'm really quite angry now that something that was not of my doing was causing me so much grief.
Imagine my reaction when I get an automated response telling that Sainsbury's have stopped doing customer service…. By email anyway, totally ridiculous! Another notch up on the Mr Angry scale.
As a last resort I phone the number provided on the email, something I really did not want to do. After an irritating navigation of inappropriate options I end up talking to someone in South Africa, not ideal.
Is my issue with an order…. No
Is my issue with a shop assistant…. No
I just want an email address to write to please.
Back on hold while the operative consults a higher authority…. I'm sorry we don't have an email address…. You must be joking…. Another notch up on the dissatisfaction meter.
Can I speak to your supervisor please? No sorry they are all in a meeting. Who have you just spoken to then? No satisfactory answer. By this point I am absolutely furious and the issue is now much more than a concern about a non vegan vegan meal.
Sainsbury's what on earth are you doing? I have been a loyal customer of yours for many years and use more than just your retail services.
This experience has left me questioning my judgment in doing this and if I do not get some satisfaction from you regarding these escalating matters I will be seriously rethinking whether I want to continue my several relationships with you.