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Mike F.

Mid Atlantic state

Contributor Level

Total Points
163

2 Reviews by Mike

  • Century Hearing Aids

8/5/21

My review has been deleted. If this company is so concerned about its reputation it might make an effort to make good on its promises. I posted all evidence. I guess Aaron Weasel got his Cousin Vinny to get involved.

Original review posted by user May 26,2021

After the first attempt to fix my hearing aid, I put in a payment dispute with my credit card. I told MICHELLE to just send me my hearing aid with the original speaker wire.

She said that the speaker wire had been thrown out. Furthermore, she said, she couldn't guarantee that my hearing aid would work if someone else tried to attach another speaker wire.

That's called extortion and I fell for it. I reversed the dispute and believed that Century hearing Aids could fix my aid. Two further attempts failed (wrong handed speaker, speaker wire too short and probably not OEM parts).

I did get my hearing aid back and the original speaker wire.

That's proof positive that MICHELLE IS A LIAR.

I called their subcontractor repair outfit (then called Hearing Services--- now called HEARSOURCE--- I wonder why they changed their name). I was told that my money for the repair was refunded to Century Hearing Aids.

I called Michelle at CENTURY HEARING AIDS and was told that her company couldn't refund my money because I closed the original dispute.

I opened a new dispute with the credit card company and was told by the cc company that since I closed the original dispute, the CC company couldn't credit my account.

It has been almost three months since this rigamarole started.

Now I am out $333.50 plus about $60.00 in shipping.

Update Jun 25,2021

As of 6/25/21 Century Hearing Aids has failed to refund my money and to respond to all communication. I have reported the company to the NJ Secretary of State Consumer Protection. I have called Aaron Weasel, CEO and left messages for him. I have communicated my dissatisfaction online with customer service reps, but I have received no response. I am planning to visit family in New Jersey then Century Hearing Aids accompanied by NJ State Police sometime in the future.

Update Jul 23,2021

Going on FIVE MONTHS BUT NO RESPONSE AND NO REFUND FROM THESE JOKERS. According to Widex, Century Hearing Aids cannot take in repairs for Widex.

They subcontract the work out to an outfit in Indiana called HearSource (formerly Hearing Services). First, that outfit put a speaker wire on my hearing aid that was too long. That was replaced with one that was the wrong hand. In order to induce me to cancel my dispute, I was told that my own original speaker wire had been thrown out and Century couldn't guarantee that my hearing aid would work if someone else replaced the speaker wire.

I fell for the extortion. I gave Century (and Hearing Services another shot), What I got was a speaker wire that was too short. Finally, I got the original speaker wire THAT MICHELLE at Century said was thrown out. This company's customer service is criminal.

Its product can't be much better. AVOID!

Last week, I received (by text) an in-house copy of a specious refund to Century Hearing Aids that was supposedly issued by HearSource (their repair subcontractor in Indiana). The refund to Century was supposedly issued months ago.

Yesterday, I got a refund check From Century. The envelope bore my complete name. The check, however bore only my last name and one of the written numbers indicating the dollar amount could be an 8 or a 9. Let's see what the bank does when I try to deposit it to my account.

If the bank bounces it, I'll be charged another $15.00 and the check will go back to Century and I'll have to start all over again. Stay tuned. It ain't over 'til the fat lady sings

Tip for consumers:
Avoid these jokers like the plague,

Products used:
After five months, I got a check that my bank would not accept. I don't have the money to get my aid repaired.

Service
Value
Shipping
Returns
Quality
  • HearSource

6/24/21

THREE attempts to change a speaker wire but they couldn't do it. All I got were lies. Chuck won't call me back.

Tip for consumers:
Avoid. This outfit is so awful that it changed its name from Hearing Services to HearSource in a week.

Products used:
None. I can't afford to have it fixed again.

Mike Has Earned 3 Votes

Mike F.'s review of Century Hearing Aids earned a Very Helpful vote

Mike F.'s review of HearSource earned 2 Very Helpful votes

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