mike d.

Ordered from Nitrotek on the 30 May, received helicopter item on the 2nd June. Only problem is that it hasnt worked out of the box. Called Nitroteks number, which found out later is a sales line and not a technical line and was told to email there support team, emailed them and advised of the issue, they refused my exchange\return. I have been emailing via their online ticketing system for the last 3 weeks to get RMA details to get the product returned under the 7 Day cooling off period (Which I notified them 2 days after receiving the goods) and Im still no further forward. Advised them of distance selling regulations and the sales of goods act but they are totally oblivious to these and fail to offer any kind of customer support.

As stated by other reviews the returns T & Cs are immoral and some of them breach what is stated in consumer regulations, sales of goods act etc etc

Im currently going through my bank to get this resolved but I have also been mailed the issue over to trading standards.

Totally avoid this company and shop elsewhere, just check out other review sites and the customers who have had the same issues with returns.