Yes, it is officially the worst delivery company. You can't call them because they don't answer your call anyway. They say they're coming to deliver but they never show up. You wait and wait, nothing happens. When you get through the long wait on the phone, they tell you they'll call you back but they never do. How they stay in business I have no clue. Always disappointing when you're forced to deal with them. 0 stars for operating a delivery business.