Mike D.

Maybe I shouldn't be writing this review because this is an auction site and and I could be creating more competition for my bids. We have used this site 8 or 10 times and been very happy with the deals and the way we're accepted at the hotels and resorts. The single time we couldn't make arrangements for the dates we wanted our money was quickly refunded.

We recently had a terrible experience with TravelZoo and we will never use them again.

I purchased two vouchers for two, two night stays at The Clevelands House Resort in the Muskokas, Ontario. The TravelZoo site said cancel within seven days for a full refund, after the seven days "the hotel policy prevails". Like a smart shopper I checked the resort's website and it said cancel seven days prior to your reservation date for a full refund. We had to cancel and I contacted The Clevelands House. They agreed that I was entitled to a full refund and I had to contact TravelZoo, which I did. I eventually ended up speaking to Jamie and her boss Lana (real names? I don't think so). They said I wasn't entitled to a refund because it was after their seven days. I told them about the resort's cancellation policy and they basically told me to "get lost". I said I would sue them in small claims court and Lana said "do whatever you want". I contacted the resort again, and they couldn't have been nicer. They emailed TravelZoo on my behalf and got no response. The resort couldn't give me a refund because they had not been paid by TravelZoo.

If you read TravelZoo's fine print it says all disputes have to go to their dispute resolution company. I called them but they had never heard of TravelZoo. SOOOOO I contactacted my credit card company, they investigated and charged back the amounts to TravelZoo. Looks good on you Jamie and Lana and whoever owns TravelZoo.

My advice? NEVER DEAL WITH TRAVELZOO. Go to Groupon or SkyAuction.com We have dealt with them many times and been very satisfied.

It's not worth trying to deal with the donkeys at The Zoo.