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Do not buy a Fitbit! I repeat, do not buy a Fitbit! You have been warned! Bought a Charge HR a while ago, strap bubbled up and cane away from the unit, Fitbit acknowledged this was a design problem and replaced the unit with a new one - same problem with the replacement so clearly an inherent design fault, they refused to replace again due to the original one being out of warranty! Remarkable. A series of bland and obviously corporate replies to my ensls basically saying, tough, it's outside warranty so over to you. Ridiculous, pathetic, poor customer service, can not be trusted. Now bought another brand and telling everyone to avoid this dreadful company..
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Hello Mike,
We sincerely apologize for the experience you've had.
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Fitbit Support