So apparently their slogan of anything goes wrong with a "life time" guarantee runs out in 4 yrs. I have an issue getting into the account, and I cant get anyone on the phone, no email reply, no facebook reply, and no website reply. But if I listed the character to be sold, I get a reply in less than 12 hrs asking if I want to sell?!
Yeah, they are no help and apparently dont offer any support at all. They only care about reselling.
I gave them many opportunities to contact me and they never replied. I still have the original email of when I bought from them.