Mike B.

Update 11th August - Priceless!

Katherine - I received a response this morning from 'Willow (Zheng jiachun)' as follows:

"As the tracking information shows signed for by ATDLMC *******, and we do not know who signed this as our shipping address as below, would you please check with your shipping company where it is"

After 25 e-mails to your company, are you still going to waste more of my time and everyone else who is reading this experience with horrified interest?

I am on holiday so am happy to keep positing to this and other 3 review sites to make sure everyone knows what a disgraceful and probably fraudulent company you are.

Have a nice day.

Update 10th August.
Hello Katherine - I have been informed by my courier company that the drone was delivered on 02nd August! And signed for by reference: ATDLMC *******. If you send me your e-mail I will send you the full screenshot showing confirmation form the courier company. I have informed your agent 'Willow' and sent them the screenshot this morning.

So again, I am very surprised that you / the agent 'helping me' has not informed me that the package has arrived and that you are now processing the refund which was promised.

Please confirm urgently to avoid me notifying the UK trading standards agency.

Mike Bor

Update 08th August
Katherine - thanks for your last e-mail but I am not convinced. Your agent Willow must be different people because they keep asking the exactly same question every few days. I gave Willow the name of the Chinese shipping agent on July 26th. See below (the name is Aramex and the reference numbers are below.)

So I remain to be convinced that your company is not a scam. You have ALL the information and I remind you that the problem with the Chinese customs would not have occurred if your company had a returns service like any other genuine online seller.

Regards
Mike

----- Forwarded Message -----
From: MIKE
To: "*******@banggood.com" <*******@banggood.com>
Sent: Tuesday, 26 July 2016, 14:27
Subject: Re: Return / Refund of order *******- SH

Hi Willow, see details below of shipping company and contact details. If you still have a problem you could contact DPD below directly?

Awaiting any update.

Regards

Mike

The shipping company used in China is Aramex.
If you do not wish for your parcel to be disposed of by customs, can you please ensure your recipient calls them directly on ************** with reference number *******4482 or ******* and they will be able to discuss the information which needs to be provided.

Update 06th August - In response to Bangoods response below, I have sent them all their reference numbers (for about the 10th time). Let us see whether their customer service does anything at all or whether as I fear they are just totally empty words.

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My wife bought me an Eachine 250 drone for my birthday for £155 through Banggood. No instructions included, drone not bound with transmitter. Same experience as others with their customer service. 'Send us a video, try this, do that' all to no avail. Eventually decided I'd had enough and wanted a refund. 'You need to send it to us at your expense'. Paid £36 for a courier. Package gets stuck in customs due to 'incorrect paperwork'. Package company won't take any responsibility, Banggood absolutely useless - primary issue is that that they have no returns process from the UK and Chinese customs won't accept the goods.
So do yourself a favour and don't waste any money with this company.

Banggood - this message is for you - I followed your instructions for sending the drone back to you. You must have known the experience I would have with customs clearance. I've sent 15+ e-mails asking for your assistance to help get the package cleared through customs. Everytime you tell me to 'leave it with you' but you have done nothing. You need to learn that this is not the way to do business in the UK. These review sites are very powerful and will make or break your sales targets. Feel free to respond.