At every stage of our buying process the service was extremely friendly. From the visiting salesman who put us quickly at ease with his approach and willingness to talk about himself and finding areas where we had similar interests. To the helpful, clean working and yes friendly installation team of two. They checked where the awning needed to go and that they understood our requirements. In between the two end processes we had conversations with the central team about timing etc and a visit from the surveyor to check everything out. He made a suggestion that slightly changed our order but for good reason.
My only adverse comment is that although we received a generous discount I still feel that the awning was not cheap but the quality appears to be very good and achieves our original aim so worth the extra cost. I fully expect that if anything goes wrong the company will sort it out without any objections.