Mick M.

Refused to allow me to add a US forwarding address (Becuase it was there competitors), When questioned on this it was met with a rude response stating 'If the other companies are perfect why are you using us'... I'm Closing account and using others who are a lot more helpful and NOT rude when asked a simple question. The fact is if I pay the shipping and fees and taxes I should be able to have my parcels forwarded to any address I require.

Attempt to have your parcels sent to another forwarding company (so you can easily consolidate parcels) and you will be met with rude responses. They can hide behind there hidden T&C; s in any response here, however there is no excuse for rudeness. Used once and never again

Collated 6 parcels shipped from the US to the UK by DHL. Borderlinx kept me on live chat for over 2 hours with false promises and then refused to cancel my order Stating it had been shipped while I was on Live Chat (this was no co-incidence it was there tactic to charge me £300+ for a £50 Shipping service without allowing me to pay the $20 cancellation fee which is obviously not in their interest).

They also did not answer any of the queries I asked during live chat and stated they would send me the DHL invoice as proof and a Manager would phone me the following Day (no proof and no phone call was received), Following my complaint they continued to ignore the questions in the 20+ Emails I sent them of which in every message I asked for the governing body to complain about them and every time they ignored giving me this info and simply kept repeating the same pile of rubbish (if anybody knows how I can complain against these legally then let me know)

They charged me over £300 to ship 6 parcels in one batch by DHL which if I used DHL myself would have cost not even £50. (The Combined Parcels weighed LESS THAN 5kg). As soon as I realised this extortionate shipping costs they had not shipped my parcels and rushed them out while I was online rather than allow me to pay a $20 cancellation fee and send the items back to the Ebay Sellers in the USA.

After 10 years or trading with thousands or people and industries worldwide online, I can honestly say Borderlinx is the Worst company I have ever encountered and believe the authorities should look into there illegal behaviour and disgusting customer services. Do not use them under any circumstances. I had no problem paying the £50 Import taxes however disagree sending a set of parcels weighing less than 5kg costs anywhere near £300 shipping costs for a 5 day delivery. (Volumetric Weight is no excuse Boderlinx before you use this one again on Here)

Borderlinx = Unclear, Untrustworthy, Unreliable.

Whatever excuse they reply with underneath will not justify their behaviour especially as they REFUSE to tell anybody the legal governing body to complain about them officially... They have an opportunity to write this below now, However they won't which goes a long way to prove any new customers should not use then under any circumstances.

Update. My point proven exactly. Borderlinx respond below with nonsense and as I stated no name or details of the authority to officially complain about them. And the truth is my order was NOT dispatched when I asked for a cancellation. All potential Borderlinx customers read all the reviews on Sitejabber and you can make your own mind up on how transparent there fees and disgusting customer service is and every customer should realise there is never a correct breakdown of any shipment until Borderlinx have you items and at that point they hold you to ransom... £300+ FOR A 5KG SHIPMENT from the US to the UK, Hiding behind your hidden terms and condition will never justify companies bahavioue which can only be described as Fraud.

Finally when a Customer asks a Company to which governing body they can complain about there services is it not Illegal too not provide this information?