Mich M.

I can not describe how annoyed/ angered/ infuriated I am with the updated snapfish at the moment.

I have been using SF for years so was greatly concerned about loosing all my pre-2014 projects, my photobooks especially (oh the hours I had put into creating them) So I called up the a customer service representative.

Apparently the new site's software is incompatible with the old hence why projects were going to be deleted BUT I was told the way to save them was to go into the photobooks, modify them in some way and re-save them with a 2016 date to circumvent the pre-2014 cut off. They couldn't 'guarantee' this would work but to give it a try as 'apparently' it worked in New Zealand. That wasn't good enough for me so I asked if I could buy a hard copy in the form of a cd, dvd or usb stick from them. Couldn't do that either because of copywrite, which apparently applies even if the items are going to be permanently deleted.

Well NONE of my photobooks came across and to make matters worse ALL of my photo's are now completely out of order.

All in all I would NOT recommend this company anymore, especially as the same thing could occur the next time SF decide to update their software.