Michelle Z.

Price keeps going up while programming gets worse. Canceled after over a decade and even though I complained about their programming for over the past year, it just continued to get worse. Bollywood and Asian films, Cooking and Reality Shows, Old-School TV shows...I can watch all of this for free on Pluto. Will be subscribing to AppleTV, and a couple Of PBS channels all for what I was paying Netflix monthly for...I need new and fresh content, otherwise why pay for a subscription for the same programming that I left cable for, Ciao Netflix

I was a QLink customer since Oct. 2018, after 21/2 months I was cut off in order to recertify at the first of the year, that took two + weeks... okay dealt with, cruising into the new year now and the text feature wasn't working properly, taking 3-5+ days to receive a text and most days my texts wouldn't send, just poof and the message that I typed to send would vanish, not to mention no space to use any social media apps... calling customer service was like calling Mumbai... couldn't understand them most of the time and no one could help me with the text feature failure... sent a message to customer service on their QLink website, all that I ever received was an acknowledgement that they had received my help message and that someone would get back with me... never happened... so I sent several of the same message complaining about the text feature... March 15th I purchased thirty day unlimited talk, text, data, on April 1st I received a text from QLink stating they had loaded my monthly free minutes... so I called customer care and spoke with a woman explaining that I had purchased the 30day just two weeks prior, and that I still had two weeks unlimited left and that my 1000 monthly minutes should be loaded at the end of the 30 days on April14th... she assured me that I was good and that my two more weeks unlimited was applied and that yes my free 1000 monthly minutes would load by April 15th... now just two days ago I try to make a call to someone and was routed immediately to customer care prompting me to buy more minutes... when the rep finally got on the line with me he tells me that I need to purchase more minutes, so I again go to explain the situation and then he tells me after reviewing my account that I am being PERMANENTLY cancelled/disconnected... because I complained about the service... I asked for a supervisor and after 4-5 minutes a woman gets on the phone, without the thick accent, she reviews my account after I explained my story and comes back to tell me that yes I have been cut-off because I filed a complaint about the service not working... WOW!... Now that I have been treated so poorly I filed a proper complaint with the FTC and BBB and I hope that this company gets thoroughly investigated for abuse and ripping off customers that are low income and recipients of social services... This company has a contract with the government and asks for documents that have our personal information and identification... and after speaking with several different reps from their company when calling customer service we must realize that our personal info is available to foreign entities, where is the security and safety from identity theft... our government needs to regulate and control these types of companies, that are under contract, and we are now vulnerable by being made to relinquish our information in order to qualify... No refunds... just told me that I need to look for another provider!... Run... don't walk away from QLink... they are the worst experience ever... not worth the hassle and headache!