My husband also ordered my Christmas present from this company, and this was at the beginning of Nov 14. We ordered 11 items. They withdrew the total of the purchase from our account straight away. With many calls and emails, which I might add were unanswered we finally received ONLY 2 items on the 5th Jan, with no explanation of where my other 9 items are. We wrote to the company again asking where the remaining items are, and guess what, no answer. I am now involving consumer affairs. Buyers beware!