Michelle W.

I have used this service out of pure necessity many times. My food has been said to be delivered and it wasn't. Once a driver became angry with me when he said it was delivered I told him no it wasn't so he brought back the bag and said a dog must've gotten it, he slammed it on my porch and was hateful and rude and my son and I were left with no food. I could understand this happening once or even twice but to happen so many times I can't count?! I called a couple times to complain and the lady was talking and I heard a rooster in the background! Am I in the twilight zone? And they don't refund your $ immediately which is VERY INCONVENIENT! I'm poor! It has made me so mad I've had seizures! They don't care! They won't compensate either. They say they'll give you $5 off your next order but who wants to go through that again? VERY UNPROFESSIONAL. They can't even transfer a call to refund department! What can they do right? DOOR DASH IS BEST! I'm a disabled mom of an autistic child so this is EXTREMELY WRONG! SHAME ON YOU GRUBHUB!