michelle w.

I had no idea the number I called was a third party. The automated phone response says Hotel reservations,. They lied that they were the Hyatt Hotel. They lied that they had booked me in a block of discounted wedding party rooms. It wasn't until I confirmed with a wedding party family member that the price I was charged was 75.00 more than the discounted rate for the wedding party. When I called it took 10 minutes to talk to a live person. Who's response was I must have been confused and there was a misunderstanding. He could cancel my reservation but my credit card would not be refunded. They tried to appease me with a 7% discount when I checked out the hotel. I can't believe I was duped and I don't want anyone else to have the same experience