Michelle W.

I purchased an electric range on 2/24 order# ******* along with their New leaf service Pro 1 unit 5 year warranty and Smart choice installation accessory. I paid the amount of $1,501.00 for the range. AJMadison committed to providing a brand new electric range that I did not receive. The range is severely damaged. Once I unpacked the range from the box. I saw there was no shrink wrapping on the stove as there was for the refrigerator, microwave, and dishwasher that I also purchased from AJMadison. I have included photos of the damages on the range. The rubber seal that traps the heat from escaping from the range is broken. There is an enormous scrap near the bolt in the middle of the range where the door would clasp on to so it can lock. There are smudges all over the range. The bottom drawer is severely scrapped as if this is a refurbished range. There is heavy discoloration in the bottom drawer along both edges and backing of the drawer. There is a scrape along the upper right corner of the draw frame and the whole right side of the frame is warped. If you are facing the range, the right leg is broken and the screws are both stripped. Every time I call the company to speak with someone I am on hold for over 2 hrs. I am then advised I have reached the incorrect department and then connected over and disconnected on. I reached out to Megan Messing via email. I was advised my replacement has been approved. I will need to send the serial tag via UPS referencing my order number and ATT Megan. The business has yet to resolve my current issue due to my package not being received on their end with the serial tag. I have also sent the serial number via email per their request. I am demanding a full refund for this range and requesting the company send someone to pick up this NON-NEW REFURBISHED RANGE from my residence.